Last Updated: October 31, 2026
1. Introduction
Welcome to Supreme Air Austin. These Terms and Conditions govern your access to and use of our website, https://supremeairaustin.com/, and the services provided by our company.
Supreme Air Austin is a trade name (DBA) of Supreme Air LLC, a Texas limited liability company. Throughout these Terms and Conditions, the terms “Company,” “we,” “us,” and “our” refer to Supreme Air LLC, doing business as Supreme Air Austin.
By accessing our website, submitting an inquiry, requesting an estimate, scheduling an appointment, or purchasing our services, you agree to these Terms and Conditions. If you do not agree, please discontinue using our website and services.
2. Our Services
Supreme Air Austin provides residential and commercial indoor air quality, cleaning, maintenance, and home improvement services in Austin, Texas, and surrounding areas.
Our services may include, but are not limited to:
- Air duct cleaning
- Dryer vent cleaning and inspection
- HVAC system cleaning
- Chimney cleaning, inspection, and related services
- Air filter replacement
- Air purification system installation
- Attic insulation installation and removal
- UV-C light installation
- Solar attic fan installation
- Commercial air duct cleaning
The availability of individual services depends on the property, location, equipment, accessibility, and specific requirements of the project.
We reserve the right to decline a service request when the work is outside our capabilities, service area, or safety requirements.
3. Website Use and Eligibility
By using this website, you confirm that:
- You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
- The information you provide through our website is accurate and complete.
- You will not use the website for unlawful, fraudulent, or unauthorized purposes.
- You will not attempt to interfere with the website’s functionality, security, or operation.
- You will not introduce malicious software, viruses, or harmful code.
We reserve the right to restrict or terminate access to our website if we reasonably believe someone is violating these terms or misusing our services.
4. Appointments and Service Scheduling
Customers may request appointments through our website, by phone, or through other communication channels provided by Supreme Air Austin.
Submitting an appointment request does not automatically guarantee a confirmed booking. Appointments are subject to availability and confirmation by our team.
We make reasonable efforts to arrive at the scheduled time. However, delays may occur due to traffic, weather conditions, equipment issues, previous appointments, emergencies, or circumstances beyond our reasonable control.
We will make reasonable efforts to communicate significant scheduling changes and arrange an alternative appointment when necessary.
5. Estimates, Pricing, and Additional Services
Any estimate or quotation provided by Supreme Air Austin is based on the information available at the time of assessment.
The final price may depend on factors such as:
- Property size and layout.
- Number of vents, ducts, or HVAC components.
- Accessibility and condition of the equipment.
- Level of cleaning or maintenance required.
- Additional materials, labor, or equipment.
- Additional work requested or approved by the customer.
If additional work is identified during an inspection or service appointment, we will communicate the proposed work and any applicable additional charges before proceeding.
Customers must approve changes to the agreed scope and price before additional work is performed.
Promotional offers, discounts, and advertised prices may be subject to specific eligibility requirements, service limitations, and expiration dates. Any applicable conditions will be communicated with the offer.
6. Payments and Billing
Customers agree to pay the amount communicated and approved for the services provided by Supreme Air Austin.
Unless otherwise agreed in writing, payment is due upon completion of the service.
Any deposits, advance payments, payment arrangements, or other billing conditions will be communicated to the customer before the relevant transaction or service.
Applicable taxes and additional charges, where required by law, will be included in the final invoice.
If a customer has questions about an invoice or payment, they should contact us promptly using the contact information provided below.
7. Cancellations and Rescheduling
Customers who need to cancel or reschedule an appointment should contact Supreme Air Austin as early as reasonably possible.
We understand that unexpected circumstances may arise and will make reasonable efforts to accommodate scheduling changes.
Any cancellation fees, deposits, or special cancellation conditions must be disclosed to the customer before the appointment is confirmed or payment is collected.
Supreme Air Austin also reserves the right to reschedule or cancel an appointment when necessary due to severe weather, unsafe working conditions, equipment problems, staffing issues, or other circumstances beyond our reasonable control.
When we cancel an appointment, we will make reasonable efforts to notify the customer and offer an alternative appointment where possible.
8. Customer Responsibilities and Property Access
Customers are responsible for providing our technicians with reasonable and safe access to the areas and equipment covered by the agreed service.
Before the scheduled appointment, customers should:
- Ensure that technicians can safely access the work areas.
- Remove personal belongings or valuables from areas where work will take place.
- Secure pets and inform our team of any relevant property restrictions.
- Provide accurate information about the property’s HVAC system and any known issues.
- Inform our technicians about existing damage, unusual conditions, or potential safety hazards.
- Ensure that an authorized adult is available when necessary to provide access and approve work.
Customers must inform us of any known asbestos, hazardous materials, structural concerns, electrical hazards, or other conditions that could affect the safe completion of the work.
We reserve the right to postpone or decline work if the property or working conditions present an unreasonable safety risk.
9. Service Conditions and Limitations
Our services are performed according to the agreed scope of work, the condition of the property, and the nature of the equipment being serviced.
Air duct cleaning, dryer vent cleaning, HVAC maintenance, chimney services, insulation work, and related services may involve equipment or structures that have existing wear, damage, deterioration, or accessibility limitations.
Supreme Air Austin is not responsible for pre-existing damage, defects, deterioration, improper installation, or conditions that were not caused by our work.
If our technicians identify an issue outside the agreed scope of service, we may inform the customer and recommend further evaluation or appropriate professional assistance.
We will not perform additional work without the customer’s approval.
10. Service Results and No Guaranteed Outcomes
Supreme Air Austin strives to provide professional services using appropriate equipment, trained technicians, and recognized industry practices.
Where applicable, we follow NADCA-recommended practices for air duct cleaning.
However, the results of cleaning, maintenance, or installation services may vary depending on the property’s condition, HVAC system design, existing contamination, equipment condition, and other environmental factors.
We do not guarantee:
- Complete elimination of all dust, allergens, mold, or airborne contaminants.
- Prevention or treatment of medical conditions, allergies, asthma, or respiratory illnesses.
- Specific reductions in energy bills or utility consumption.
- A particular level of indoor air quality or airflow improvement.
- Elimination of all odors, moisture issues, or future contamination.
- Prevention of all dryer fires, chimney fires, or other property hazards.
Our services are intended to support property maintenance, cleanliness, and system performance. They are not a substitute for medical advice, professional environmental testing, HVAC repairs, or other specialized inspections when those services are necessary.
11. Workmanship and Service Concerns
Customer satisfaction is important to Supreme Air Austin.
If you believe that a service was not completed according to the agreed scope or have concerns about the quality of our work, please contact us as soon as reasonably possible.
We will review the concern and, where appropriate, arrange an inspection or discuss reasonable corrective action.
Any specific workmanship warranty, service guarantee, or additional warranty coverage will be governed by the terms communicated in writing for the applicable service.
Nothing in these Terms and Conditions is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded.
12. Website Content and Intellectual Property
All website content, including text, graphics, photographs, logos, videos, designs, page layouts, and other materials, is owned by or licensed to Supreme Air LLC unless otherwise stated.
You may access and use the website for personal or legitimate business purposes.
You may not, without our prior written permission:
- Copy or reproduce substantial portions of our website content.
- Republish our photographs, graphics, or other protected materials.
- Use our business name, logo, or branding in a misleading manner.
- Modify, distribute, or commercially exploit our website materials.
- Use automated systems to collect website content in a manner that violates applicable laws or these terms.
Unauthorized use of our intellectual property may result in legal action where permitted by law.
13. Third-Party Links and Services
Our website may contain links to third-party websites, services, maps, review platforms, payment providers, or other external resources.
These third-party websites and services are not controlled by Supreme Air Austin.
We are not responsible for the content, accuracy, security, privacy practices, or availability of external websites.
Accessing third-party websites is at your own discretion and subject to their respective terms and privacy policies.
14. Privacy and Personal Information
We may collect personal information when you visit our website, submit a contact form, request an estimate, or schedule a service.
This information may include your name, email address, phone number, property information, and details about your requested services.
We use this information to:
- Respond to inquiries and service requests.
- Schedule and manage appointments.
- Prepare estimates and communicate pricing.
- Provide customer support.
- Improve our website and services.
- Meet applicable legal and business requirements.
We handle personal information in accordance with our Privacy Policy.
Please review our Privacy Policy for additional information about how personal information is collected, used, and protected.
15. Communications and Electronic Messages
By submitting your contact information through our website, you authorize Supreme Air Austin to contact you regarding your inquiry, requested estimate, appointment, or services.
Communication may occur through phone calls, emails, or text messages, as appropriate.
Marketing and promotional communications, including marketing text messages, will only be sent where the required consent has been obtained.
You may opt out of marketing text messages by replying STOP or following the instructions provided in the message. You may request assistance by contacting us.
Consent to receive marketing messages is not a condition of purchasing our services.
Message and data rates may apply depending on your mobile carrier and service plan.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Supreme Air LLC, doing business as Supreme Air Austin, will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of our website or services.
This includes losses such as lost profits, business interruption, or loss of data, where such exclusions are permitted by law.
We are not responsible for damages resulting from:
- Pre-existing property or equipment conditions.
- Incorrect or incomplete information provided by customers.
- Unsafe or inaccessible working conditions.
- Events beyond our reasonable control.
- Unauthorized use of our website or third-party services.
Nothing in these Terms and Conditions excludes or limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot legally be excluded or limited under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Supreme Air LLC, its employees, representatives, and contractors from third-party claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms and Conditions, or intentional misconduct.
This provision does not apply to the extent that a claim results from our own negligence, misconduct, or other circumstances for which indemnification cannot legally be required.
18. Force Majeure
Supreme Air Austin will not be held responsible for delays or failures to perform obligations caused by circumstances beyond our reasonable control.
These circumstances may include severe weather, natural disasters, fires, government restrictions, emergencies, labor disruptions, equipment shortages, transportation interruptions, or other unforeseen events.
We will make reasonable efforts to communicate any significant service disruptions and arrange alternative scheduling where possible.
19. Changes to These Terms
Supreme Air Austin reserves the right to update or modify these Terms and Conditions when necessary.
Changes will become effective when the updated version is published on our website.
The “Last Updated” date at the top of this page indicates when the terms were most recently revised.
Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
20. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.
Any legal dispute arising from the use of our website or services will be handled by the courts of competent jurisdiction in Texas, subject to applicable consumer protection laws and other mandatory legal requirements.
21. Severability
If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
22. Entire Agreement
These Terms and Conditions, together with any applicable written service agreement, approved estimate, invoice, and our Privacy Policy, govern the relationship between Supreme Air Austin and its customers regarding the use of our website and services.
Where a separate written service agreement contains specific terms for a particular project, those specific terms will control to the extent of any conflict, subject to applicable law.
23. Contact Information
If you have questions about these Terms and Conditions, our services, or any other matter, please contact us.
Legal Business Name: Supreme Air LLC
Doing Business As: Supreme Air Austin
Phone: (512) 277-9782
Email: info@supremeairaustin.com
Website: https://supremeairaustin.com/
Business Address: 12501 Tech Ridge Blvd, Unit 425, Austin, TX 78753
We appreciate your trust in Supreme Air Austin and look forward to serving you.